Question 1

How do I book a service?

Accepted Answer

Search for the service you need, check profiles and reviews, then click "Book". Choose your date, enter the service address and pay online. The provider then contacts you to confirm the details.

Question 2

Which payment methods do you accept?

Accepted Answer

We accept Orange Money, MTN Mobile Money, bank cards (Visa, Mastercard) and PayPal. All payments are secure.

Question 3

Are providers verified?

Accepted Answer

Yes. Every company is validated by our team before being able to publish services. Providers with the "Verified" badge have provided additional documentation.

Question 4

What happens if I'm not satisfied?

Accepted Answer

First contact the provider through messaging. If the issue persists, our customer service steps in to find a solution: a new intervention or a refund depending on the case.

Question 5

How do I become a provider?

Accepted Answer

Click "Become a provider", create your account and complete your company profile. After validation by our team (24 to 48 hours), you can publish your services and receive orders.

Question 6

How much does registration cost for providers?

Accepted Answer

Registration and publishing services are completely free. A commission is only charged on completed orders.

Question 7

Can I cancel an order?

Accepted Answer

Yes, you can cancel an order free of charge as long as the service has not started, from your client dashboard.

Question 8

Which cities do you cover?

Accepted Answer

We cover Cameroon's main cities: Douala, Yaoundé, Bafoussam, Garoua, Bamenda and many others. New providers join us every day.

Frequently asked questions